Privacy Policy

Last updated: 3/17/2025

1. Introduction

Welcome to Consultify Care. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services, including online medical consultations, lab test bookings, and home healthcare services.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our platform.

2. Information We Collect

We collect and process the following types of personal data:

• Personal Information: Name, email address, phone number, date of birth.
• Medical Information: Symptoms, prescriptions, lab test results, medical history.
• Payment Information: Credit card details (processed securely via third-party payment providers).
• Technical Data: IP address, device type, browser, location (if enabled).
• Usage Data: How you interact with our platform, including appointment history.

3. How We Use Your Information

We process your data for the following purposes:

• To provide and improve our healthcare services.
• To facilitate doctor-patient communication.
• To send appointment confirmations and health reminders.
• To process payments securely.
• To analyze user behavior and improve our platform.
• To comply with legal and regulatory requirements (e.g., HIPAA, GDPR).

4. Sharing of Your Information

We do not sell your personal data. However, we may share your information with:

• Healthcare Providers: To facilitate consultations and medical services.
• Payment Processors: To process secure transactions.
• Regulatory Authorities: If required by law for compliance with healthcare regulations.
• Third-Party Service Providers: For analytics, customer support, and technical improvements.

5. Data Security

We implement robust security measures to protect your personal data, including:

• End-to-end encryption for sensitive medical data.
• Secure servers with access control restrictions.
• Regular security audits and compliance checks.
• HIPAA and GDPR compliance for handling healthcare data.

While we take strong precautions, no system is completely secure. Please keep your login credentials confidential.

6. Your Rights & Choices

You have the following rights over your data:

• Access: Request a copy of your personal data.
• Correction: Request updates to incorrect information.
• Deletion: Request to delete your data, subject to legal obligations.
• Restriction: Limit how we process your data.
• Objection: Opt out of marketing communications.

To exercise these rights, contact us at privacy@consultifycare.com.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance and functionality.
• Analyze traffic patterns and user behavior.
• Deliver personalized content.

You can disable cookies in your browser settings, but this may affect your user experience.

8. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notifications.

9. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

• Email: consultifycare@gmail.com
• Phone: +234 704 700 7770
• Address:Bassan Plaza Plot 759 Independent Avenue Central Business District Fct Independent Avenue, Central Business District, Federal Capital Territory