Terms of Service

Last updated: 3/17/2025

1. Acceptance of Terms

By accessing or using Consultify Care, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree, you must discontinue use immediately.

2. Overview of Services

Consultify Care provides an online platform for patients to connect with healthcare professionals for virtual medical consultations, home healthcare services, and lab test bookings.

**Important:** Consultify Care does NOT provide medical advice, diagnosis, or treatment. All medical advice is provided by independent healthcare professionals.

3. User Accounts & Responsibilities

When you create an account, you agree to:

• Provide accurate, up-to-date information.
• Maintain the confidentiality of your account credentials.
• Be responsible for all activity under your account.

4. Medical Services Disclaimer

Consultify Care is a technology platform that connects patients with healthcare professionals. We do not employ or control healthcare providers, and we do not endorse any specific medical advice.

By using our services, you acknowledge that medical consultations on this platform do not replace in-person consultations.

5. Fees, Payments & Refunds

Payments for consultations, lab bookings, and home visits are processed securely through third-party payment providers.

**Refunds Policy:** Refunds are subject to review based on service non-delivery or medical cancellations.

6. User Conduct & Prohibited Activities

You agree NOT to:

• Misuse the platform for fraudulent activities.
• Impersonate healthcare professionals.
• Harass or abuse other users or providers.
• Upload harmful content or attempt unauthorized access.

7. Privacy & Data Security

We handle personal and health data in accordance with HIPAA, GDPR, and other applicable data protection laws. Read our Privacy Policy for full details on how we collect, store, and protect your data.

8. Limitation of Liability

Consultify Care is not liable for any direct, indirect, incidental, special, or consequential damages arising from:

• Medical consultations provided by independent professionals.
• Service interruptions, technical issues, or unauthorized access.
• Inaccurate information provided by users or providers.

9. Dispute Resolution & Governing Law

In the event of a dispute, you agree to first contact us at legal@consultifycare.com to seek an informal resolution.

These Terms shall be governed by and interpreted in accordance with the laws of [Jurisdiction].

10. Updates to These Terms

We reserve the right to modify or update these Terms at any time. Continued use of our services constitutes acceptance of the revised Terms.

11. Contact Us

If you have any questions regarding these Terms of Service, contact us:

• Email: consultifycare@gmail.com
• Phone: +234 704 700 7770
• Address:Bassan Plaza Plot 759 Independent Avenue Central Business District Fct Independent Avenue, Central Business District, Federal Capital Territory